Shipping Policy – EmmaMugs

At EmmaMugs, we want you to receive your products as quickly and safely as possible. Below you'll find all the details about our shipping process.

Order Processing

Once your order is placed, all orders are processed within 3 to 5 business days. During this time, we prepare, pack, and quality-check your product before handing it off to our shipping carrier.

Orders are not processed or shipped on weekends or holidays. If you place your order on a weekend or holiday, processing will begin on the next business day.

Delivery Time

Once your order has been processed and shipped, the estimated delivery time is 5 to 10 business days, depending on your location 

Total estimated time (processing + delivery): 8 to 15 business days from the moment your order is placed.

Order Tracking

As soon as your order ships, you'll receive an email with your tracking number and a link to track your package in real time.

Shipping Costs

Shipping costs are calculated at checkout based on your destination 

Shipping Delays

While we do our best to meet the estimated timeframes, external factors such as weather conditions, high seasonal demand, or carrier issues may cause delays beyond our control. We appreciate your patience in these cases.

Lost or Damaged Orders

If your order arrives damaged or doesn't arrive within the estimated timeframe, please contact us right away at [support email] so we can help resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order status or our shipping policy, reach out to us at: emmacatmugs@gmail.com